When Cookie Cutter Products Are Not Enough...

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Diverse Challenges, One Approach

And the inquiries are diverse: Be it the gas dosing for a nailer gun from Hilti, tiny filtration channels or ultra–compact multi–valve setups. When valves or fluid components where needed, Bürkert took up the challenge.

Originator of the new concepts are always specific demands of the customers: The employees at the Bürkert sales offices in 35 countries send their inquiries to a virtual mailbox. These inquiries contain all relevant information concerning the customer's requirements, including technical descriptions of the application, as well as preferred delivery dates and the customer's price estimates. In some cases, Sales receives support with customer consulting from the Systemhaus.

Working Interdisciplinary

In the Systemhaus, experienced employees from different teams and processes work together, Martis explains. The goal is to reduce the time for responding to customer inquiries and to continuously improve the process of developing the technical concepts.

And the standards are high: Inquiries should be answered within 48 hours, Bürkert says. To achieve this, the experts from the production process are involved in the development of the concept and the estimation of the costs from the very start, based on the complexity of the inquiry.

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