Oxygen Injection

Control Valves: Tackling A Burning Issue

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Cooperation of Steel Experts

Mr. Baltes recollects how information was exchanged back and forth with the customer during the planning stage: “We provided the plans as 3‑D volume models so that everything would fit perfectly together once it was completed and the strict safety regulations could be met.“

Despite the intense planning, a small accident involving a forklift happened when the valves were unloaded in India. The resulting damage, however, could be remedied immediately by Samson’s Indian after-sales service staff. This minor incident has not stopped the valves from working as planned and specified by the customer ever since.

Expertise in Technical Gases

When working with plant engineering companies like SMS Siemag, which operate all across the world, it is a clear advantage if a supplier can also rely on a worldwide network to ensure that spare parts and service personnel are readily available. “Our cooperation with SMS Siemag has been going on for years. Our expertise in special materials and exotic alloys is of great importance to this customer and we have been able to score points by showing great flexibility in handling quotations and orders,” summarizes Mr. Baltes. And he states another factor that played into Samson’s hands in this order: “our experience gained as a supplier to all major producers of technical gases.”

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