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Martin Zemke, Head of After Sales Service at the Glatt Sales & Service Center Binzen (Source:Glatt)
After-Sales Service

Service is More Than Just a Job

How good, agile service enhances a company’s reputation and becomes a gateway to the customer?Germany is not a service desert: For pharmaceutical machinery manufacturer Glatt, the after-sales service team is a source of pride. Martin Zemke’s technicians are available around the clock for customers worldwide. In an interview, Zemke reveals what makes the difference.

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