Digital Solutions A Platform that Enhances Collaborative Technologies
Collaboration, sharing experiences, and digital working are the keywords that feature Stay Connect!, the digital platform launched by Ima to enhance and offer all the Group’s digital products on a single touchpoint.
Besides the valuable support of the connected machines to monitor the health status of the equipment, the platform offers product for the technical assistance, Augmented and Virtual Reality, applications for digital documentation as well as training in their different types. All of this on a single platform to facilitate partners and customers, and ensure an interaction never before achieved with machines and systems.
Remote Fat & Virtual Meeting
The Group is able to offer the possibility to carry out Fat on machines and packaging lines remotely through streaming platforms, guaranteeing customers full efficiency and compliance with delivery deadlines on ongoing projects, states the firm. In support of the Remote Fat there are the numerous Buddy, digital assistants equipped with trolley monitors, that create a virtual bridge between the workshop and the technical departments.
Customer Care & Connected Field Force
The Group has accelerated the completion of the release of new platforms and services dedicated to technical support, such as Augmented Reality for remote assistance. The aim is to achieve a comprehensive industrialisation and market uptake thanks to the Connected Field Force App, where the partners can be guided in the step-by-step resolution of problems or malfunctions.
The Group then focused its efforts on continuous improvements in the relationship with the customer during the After Market phase: the Ima Service Portal, is the tool dedicated to services and customer assistance.
All the technologies regarding training facilities arise from a strong desire to industrialise and distribute the firm’s products. For a long time, the company has worked on different types of training to meet customers‘ needs, and in complex contexts that often see a high turnover rate of operators. Among the technologies used, there are Virtual and Augmented Reality.
Enterprise Palm, is the corporate digital platform that supports designers in the development of the order archives. At the same time, thanks to virtual commissioning it’s now possible to test machine softwares on digital environments. On the other hand, virtual mock-up is carried out in the same way, to test ergonomics and improve interaction between operators and machines of future construction.