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Yet only 43 percent of companies have formal practices in place to identify senior-level and specialized experts to train, transfer, mentor, manage or retain their knowledge among others in the organization. Thirty-two percent lack formal knowledge management systems/processes to identify, capture, manage and share critical data, documents and information.
Customer Satisfaction is King
Having satisfied customers was the most often cited objective used to measure a team or department’s performance, chosen by 60 percent of respondents. Product quality – a key aspect of customer satisfaction – placed second among performance objectives (57 percent), followed by launch dates (45 percent). It appears that the desire to achieve a high level of customer satisfaction permeates all corners of an organization.
Environmental Sustainability is Important
Half of respondents said it was very or extremely important for their company to design/develop environmentally sustainable products. Another 26 percent said it was moderately important. Fifty-five percent reported that environmental/sustainability pressures on products/designs have increased over the past two years.
In addition, the majority of engineers said that the number of environmental/sustainability regulations, regulatory complexity and frequency of regulatory changes have all increased. The most commonly cited sustainability strategies that are influencing their products/designs are energy efficiency, reducing consumption of energy/resources, reducing emissions, and using less toxic/hazardous parts and materials.
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