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Martin Zemke, Head of After Sales Service at the Glatt Sales & Service Center Binzen (Source:Glatt)
After-Sales Service

Service is More Than Just a Job

How good, agile service enhances a company’s reputation and becomes a gateway to the customer?Germany is not a service desert: For pharmaceutical machinery manufacturer Glatt, the after-sales service team is a source of pride. Martin Zemke’s technicians are available around the clock for customers worldwide. In an interview, Zemke reveals what makes the difference.

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Troy Sensing, Wago USA: “The fact that IIoT solutions are being strongly driven by the MQTT protocol on the US market is because it is secure and easy to use and is well understood by most destinations and endpoints." (Source: Wago)
Digitization

Open Source Technologies Open Access to Valuable Information

The digitization train is picking up speed and many companies in the process industry have already jumped on board to gain a competitive edge through a deeper understanding of their production and a better overview of their various systems and locations. In this process, more and more companies are exploiting the fast and pragmatic approaches offered by open-source software. Automation experts, such as those from Wago Kontakttechnik, in a team with system integrators combine sensor systems, gateways, container applications and cloud computing to extract even more information from company processes.

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