Looking for Solution Oriented Industry Services? Think Outside the Box!
Vekamaf’s philosophy has always been to never walk away from a project or client, Rudolf states: “We keep at it until it works and keep an eye on it after the delivery. We are good at looking at the overall picture. Listening carefully to the client, hearing what they need, and finding the best solution for the available budget. And if there are problems with a certain line, you should talk to the technical engineer working with the machine on a daily basis. Hear him out, because you will probably find the cause of the problem in his description. If you know what goes wrong, you can find a solution.”
Understand your Customer
The combination of solution-oriented thinking and an understanding for the customer is what sets successful service providers apart from the competition, says Robert Zdral, Vekamaf’s expert for the Polish market. This also has to take into account that not all markets are the same and regional conventions and habits differ. Zdral enjoys operating in this international environment: “It allows you to stay open-minded and see how people in other countries solve problems. You need to understand the different mentality of people. For example, it’s hard to define what is particular about Polish customers, but one characteristic is that they do not have so much trust in promises. Polish customers like to see a reference. They want proof that the company has the proper knowledge and experience for their process. We need to build trust.”
As an international organization, Vekamaf can share knowledge from different industries and markets, Director Jorrit Aafjes explains: “We work hard to improve knowledge exchange between our teams and invest in extensive training of our engineers with our manufacturing partners. One of the key challenges of our organization is to attract talented engineers with a passion for real life production challenges. We are proud of our company’s recent growth and our ability to help build careers servicing local industries.”