Emerson Process Management staged its annual user meeting in San Antonio. More than 2100 persons were on hand to keep up with the latest developments, be part of the networking community and play an active role in new product development process. Read on to find out what contributions users were able to make.
The mouse pointer moves briskly across the display. A process engineer who is already going a bit grey at the edges moves little boxes around on the screen. The boxes are supposed to represent service engineers working at a pumping station. “Hey, this is not so easy” he says to the people standing around him. Despite the assistance of the team at the stand who are all dressed in blue shirts, a number of pumps have already failed. Red blinking lights indicate that the situation in production is escalating. From the satisfied reaction of the stand assistant, it is obvious that this is exactly what is supposed to happen, and the assistant starts the second stage of the program.
The screen flickers, and a new image appears on the display. Allocation of service personnel to pumps which need attention is now easier and faster. However the user, who is not familiar with the software, still does not know how to access all of the functions. The assistant has to give him more help. However, this yet again is an intended effect, as the user at the screen is taking part in a test carried out by the Human Centered Design Institute. The purpose of the exercise is to evaluate a beta version of Emerson Process Management software. The company wants real users to try the software out prior to final product development. All of this is taking place at Emerson Global Users Exchange 2010 which attracted more than 2100 persons to San Antonio, Texas this year.
The users are the first to take the floor at the event. Aaron Wood from Evonik Degussa, who is the Chairman of Emerson Global Users Exchange, said a few introductory words to the international audience. He told them that at Emerson Exchange, they can get all the information they want on process improvement and optimization. It took a whole year to plan the event, and the agenda is quite extensive. 325 workshops and short courses plus numerous management sessions, industry forums and ten certified courses are scheduled for the event.
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