Martin Zemke, Head of After Sales Service at the Glatt Sales & Service Center Binzen (Source:Glatt)
After-Sales Service

Service is More Than Just a Job

How good, agile service enhances a company’s reputation and becomes a gateway to the customer?Germany is not a service desert: For pharmaceutical machinery manufacturer Glatt, the after-sales service team is a source of pride. Martin Zemke’s technicians are available around the clock for customers worldwide. In an interview, Zemke reveals what makes the difference.

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Chlorine production in Europe - in this case Neolyse Ibbenbüren - declined slightly in 2019 due to lower demand from the chemical industry. (Source: Neolyse Ibbenbüren)
Strategy Paper: Chlorine Chemistry

Will Hydrogen Become Chlorine Chemistry's Trump Card?

Can hydrogen play out as chlorine chemistry’s trump card? — Safe, clean, and sustainable — Eurochlor’s position paper on its Mid-Century Strategy for the chlorine industry reads like green buzzword bingo. Yet it’s clear that if the European Union wants to become carbon-neutral by 2050, it will have to take chlorine chemistry into account. It’s just as well that electrolysis provides a sought-after co-product.

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With the ‘China Market Insider’ format, PROCESS reports regularly on the Chinese chemical and pharmaceutical market. (Source: ©sezerozger - stock.adobe.com)
China Market Insider

China Aims to Conquer the Global MDI Market

China's largest MDI producer, Wanhua Chemical, continues to expand its market share. The company already dominates the global MDI market ahead of Covestro and BASF. It will continue to expand its capacities in the coming years, reports the Chinese chemical newspaper Zhongguo Huagong Xinxi Zhoukan. What does this mean for the global market?

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Troy Sensing, Wago USA: “The fact that IIoT solutions are being strongly driven by the MQTT protocol on the US market is because it is secure and easy to use and is well understood by most destinations and endpoints." (Source: Wago)
Digitization

Open Source Technologies Open Access to Valuable Information

The digitization train is picking up speed and many companies in the process industry have already jumped on board to gain a competitive edge through a deeper understanding of their production and a better overview of their various systems and locations. In this process, more and more companies are exploiting the fast and pragmatic approaches offered by open-source software. Automation experts, such as those from Wago Kontakttechnik, in a team with system integrators combine sensor systems, gateways, container applications and cloud computing to extract even more information from company processes.

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Klaus Schäfer, Chief Technology Officer, Covestro. (Source: Covestro)
Engineering MDI Technology

Benchmark for Production of Methylene Diisocyanate (MDI)

With a new MDI technology, Covestro aims to improve efficiency and environmental protection. Everyone is talking about sustainability — including the chemical industry. With the quartet of regenerative energies, alternative raw materials, recycling solutions and CO2-saving technologies, Covestro wants to become a front runner. A completely new MDI technology should also help.

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