Qualification and Validation Alla Turca

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Chemgineering Holding AG

The Chemgineering expertise from comparable projects was extremely beneficial. The time-consuming document creation process was supported by new client employees who were prepared in Istanbul for their future duties in the plant in central Turkey. As consultants, we were very impressed by the high level of motivation and the ability to grasp new information quickly as shown by these young college graduates.

Soft Skills Demanded

All project members spoke somewhat fluent English. At the same time, the communication turned out to be one of the greatest challenges. A SAP validation is per se no trivial matter and it is not always easy to express special issues and contexts in a foreign language in a direct and understandable manner. In addition, for the purpose of a review, relevant documents had to be translated into English or Turkish. Most of all in e-mail communication this requires patience from both sides. While the project was underway for well over a year, there were status meetings every two to three months in Istanbul to clarify unanswered questions personally, something which was essential despite all modern communication technology.

A decisive factor for the tasks as a consultant was a healthy portion of human empathy. That is because there were situations which made it necessary to respond to a sense of insecureness at some stages, to communicate between departments or simply to motivate people.

Due to the high level of commitment of everyone involved, the validation could ultimately be successfully concluded and the SAP system can begin operation with the official go-live.

Ready for New Projects

Our client as well as other pharmaceutical companies are planning the expansion of existing plants and building new ones. Thus, various new investments are to be expected in Turkey in the near future. Due to the positive experiences of the Business and Technology Designers, Chemgineering is looking forward to new projects in Turkey.

* The authors work as Senior Consultant and Project Engineer (respectively) for Chemgineering

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